Frequently Asked Questions
Everything you need to know about your Cocopup order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that show signs of wear or pet hair.
How do I know which size to choose for my dog?
We provide a detailed Size Guide on every product page. We recommend measuring your dog's neck and chest circumference to ensure the most comfortable fit.
Are your harnesses and leashes machine washable?
To maintain the quality of the fabric and hardware, we recommend hand washing in warm soapy water and laying flat to dry. Avoid using harsh chemicals or bleach.
Do you offer international shipping?
Yes, we ship our stylish accessories worldwide! Shipping costs and delivery times will be calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.